Service Advisor

Service Advisor Vacancy - Halesowen

We are looking for an experienced Service Advisor to join our successful, family-run Omoda|Jaecoo, Suzuki, Vauxhall and Ford franchise dealership in Halesowen.  Manufacturer training will be provided.

Role Overview

As a Service Advisor, you will be the key point of contact for customers in our aftersales department, ensuring they receive exceptional service. Your responsibilities will include:

• Welcoming customers upon arrival at the service department.
• Liaising with technicians regarding required repairs and alternative options.
• Providing customers with detailed information about OEM and aftermarket parts.
• Communicating service outcomes and answering customer queries.
• Advising customers on warranty protections and cost-saving options.
• Managing the service department’s workflow and scheduling.
• Updating customers on service progress and informing them when their vehicle is ready for collection.

What We Offer

• Competitive salary – OTE up to £35,000 (dependent on experience).
• 30 days holiday (inclusive of Bank Holidays).
• Automatic enrolment in the NEST Pension Scheme.
• Access to our manufacturer training academy for ongoing development.
• Full-time role: Monday – Friday with a rota for Saturday mornings.

What We’re Looking For

• Previous experience as a Service Advisor in a main dealer environment is essential.
• Strong communication and organisational skills.
• Ability to liaise confidently with technicians, customers, and senior management.
• A proactive and customer-focused approach.
• A proven track record of delivering excellent customer service and supporting dealership success.

Requirements

• GCSEs or equivalent qualifications.
• A full, clean driving licence.
• No previous criminal convictions.

We look forward to hearing from you!